Advancing best practices for organizational transformation
SHIFT is the nationally recognized leader in advancing Technology First and Employment First standards and best practices across the long-term services and supports field — through comprehensive education, professional certifications, organizational accreditation, and practical tools and resources.
Person First is the foundation
You’ve likely heard the terms Person First, Technology First, and Employment First. The reality is simpler than it sounds once you see how they relate.
Person First
The foundation — it centers dignity, respect, and recognizing the individual before any label or diagnosis. Without it, other approaches lose meaning.
Technology First
When exploring how to support someone, technology is intentionally considered as a primary option rather than defaulting to traditional supports — expanding independence and autonomy.
Employment First
Competitive, integrated employment is the first and preferred outcome — the belief that people can and should work in typical community settings and build meaningful careers.
Technology First
Develop practical knowledge and skills through Technology First education and professional certification.
Learn more ›Employment First
Training for professionals supporting meaningful, person-centered employment outcomes.
Learn more ›Organizational Accreditation
Evaluate and strengthen organizational practices for transformation and sustainability.
Technology First › Employment First ›Education that transforms.
Professionals across the long-term services and supports field
Our education, certifications, and accreditation programs support those who serve people with intellectual and developmental disabilities, physical disabilities, aging populations, and individuals experiencing mental or behavioral health challenges.
Provider Organizations
State Agencies
Support Coordination
Across All Staff Roles
Ready to get started?
Complete an inquiry form and a SHIFT team member will be in touch.